Director, Enterprise Services Service Effectiveness
Description: Member of the Enterprise Services leadership team bringing thought leadership, maturing our agile practices, and acting as chief of staff. Dotted line oversight of Service Owners for all service effectiveness goals. Main Responsibility: Provide leadership in driving a Business Service and Product culture across the Enterprise Services pillars, coach teams on best practices for agile delivery, and act as Scrum Master for the leadership team priorities. Provide leadership for the Service Owners in organizational and tooling transformation activities expected over the next several years, with the goal of enabling our internal customers to simplify and scale their services as well as simplify our tooling platforms. Provide oversight of 3rd party vendors, budget, and support Service Owners to insure we are getting the desired business outcomes from our partners. Requirements: Knowledge of Agile Best Practices Maintain an understanding of how industry trends and new technologies can be leveraged to meet or exceed our business objectives. Provide oversight of services related to Org Effectiveness - Knowledge Mgt, Service Catalog, Product Backlog, and Cross services priorities Communicate effectively and professionally with internal customers, vendors, senior management, and peers across the globe. Lead or provide input to Monthly Reports, Budget, Business Cases, Service Level agreements and Vendor performance. We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career. We maximize each employee's potential through personal development and through a wide range of learning tools both formal and informal. We believe that remunerating our people with competitive salaries and a range of attractive benefits such as: 25 days' holiday per year 1 additional day off for your Birthday Annual wellness allowance Share Purchase Plan Medical Health Insurance Medical Subscription (preventive medical services) Dental Coverage Life insurance Pillar 3 Private Pension Meal Vouchers Flexible Benefits Bookster Volunteering Events Team Buildings
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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