R&D IT LAB Service Delivery Manager

Angajator: VON Consulting SRL
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 02.10.2022
    Scurta descriere a companiei

    VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

    Cerinte

    Core competencies and qualifications:
     3+ years experience in customer service management;
     Education: Degree in Information Systems, Computer Science or equivalent certification/experience;
     Resource Management experience: performance management, workload distribution, team development, knowledge management;
     Proven experience as Service Delivery Manager in a complex, security driven and technologically diversified environment, preferably in the High Tech sector;
     Good working knowledge of ITIL processes, certifications would be a plus;
     Good working knowledge of SAFe framework, certifications would be a plus;
     Proven track of analyzing, structuring and simplifying complex landscapes with multiple technology layers
     Good understanding of the basics in networking, desktop workplace, firewalls, storage, computing, and virtualization;
     Experience with enterprise-level system and service monitoring solutions is a must. Experience with Service Now is a plus;
     Business English is a must, both written and verbal.

    Soft skills
     Ambitious and outgoing personality who enjoys a fast-paced technology environment;
     Strong leadership and decision-making skills;
     Strong analytical skills;
     Effective verbal and written communication skills ;

     Autonomy: able to take on assignments, driving through contacting the appropriate parties to get them done and escalate when progress is impeded;
     Strong motivation to apply and promote End-to-End thinking;
     Able to speak both the language of the Designer and the IT engineer.

    Responsabilitati

     Organize, set up and manage operational services;
     Leads delivery of team based on the SLA and identifies and addresses any areas of concern in outputs;
     Manage projects, in terms of deadlines, quality, risks and customer satisfaction;
     Produce performance monitoring reports;
     Maintain familiarity with current and upcoming IT services and other developments;
     Opportunity identification for Service delivery improvement, automation, speed/simplicity/trust enhancement and management via internal due diligence to create a pipeline of opportunities:
     Ensure teams follow best practices and maintain service agreements;
     Set targets for improvements in quality, costs and resource utilization;
     Shares expertise and knowledge with team members and counselees on an ongoing basis;
     Customer orientation and responsiveness.