Process Trainer with French

Employer: WNS Global Services
Domain:
  • Education - Training
  • Job type: full-time
    Job level: Manager
    Location:
  • BUCHAREST
  • Updated at: 29.09.2022
    Short company description

    WNS Global Services is a recognized leader in business process outsourcing (BPO).

    We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

    We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!

    Requirements

    Company Description

    WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. 

    About WNS Romania:
    WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes. 
    We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.
    Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals. 
    We are most admired for our people, partnership approach, performance and domain expertise. 
    You will enjoy:

    • Bonuses for your results
    • A great office, a friendly atmosphere and a multinational environment
    • Wide range of development and training options (including soft skills and language courses)
    • Free coffee and fruits to keep you energized but also medical coverage 
    • Bookster and Benefits Online for you to enjoy your hobbies
       
    Qualifications

    • Fluency in French (C1 or C2) & English (C1)
    • Strong oral and written communication skills
    • Strong Presentation Skills
    • Time management and organization skills
    • Proficiency in MS office applications
    • Process oriented, organized, structured and detailed
    • Customer Service Orientation
    • Ability to solve problems proactively
    • Ability to work independently and multi-task with minimum supervision in a dynamic work environment
    • Ability to grasp concepts quickly and prioritize multiple tasks and responsibilities.


    Job Description

    Delivering the Process Training:

    • Ensure that the new joiners will have the optimum process knowledge to process individually live projects as per the standard procedures and at the required quality standards
    • Ensures Training schedules are followed and delivered
    • Prepares and evaluates knowledge accreditation tests
    • Actively seeks feedback from other and gives feedback to others
    • Creates action plans to improve learning performance during training delivery                     
    • Adapt training curricula and training structure and accreditation tests based on the internal requirements
    • Ensure that all training logistics have been provided in the agreed timelines
    • Proposes changes in the training content and/or methodology should this be deemed necessary Planning the Process Training:

    Managing the process knowledge:

    • Prepares together with Quality Analyst the process documentation as per the agreed structure and timelines
    • Ensures regular updates of training curriculum as per the internal requirements
    • Demonstrates curiosity and has an up to date understanding of issues relevant to the business and process
    • Prepare and evaluate monthly Process Knowledge Tests (PKT) for the team and offer feedback
    • Develops and delivers refreshment trainings on specific topics
    • Investigates and provides documentation in support of the performance management processes when necessary

    Reporting:

    • Prepare required reports for internal or external stakeholders on the training activity or process knowledge level of the team
    • Analysis:
    •  Assist Operations teams with identification of training needs for team members
    • Monitor specific KPI's - Periodic collection and analysis of data received to adapt/improve training quality
    • Develop awareness, knowledge and expertise by driving projects using quality tools like Lean and Six Sigma.
    • Contribute to QNS target through identifying improvement opportunities and implementing action plans focused on achieving QNS.
    • Takes ownership and drives continuous improvement initiatives

    Responsibilities

    Job Description

    Delivering the Process Training:

    • Ensure that the new joiners will have the optimum process knowledge to process individually live projects as per the standard procedures and at the required quality standards
    • Ensures Training schedules are followed and delivered
    • Prepares and evaluates knowledge accreditation tests
    • Actively seeks feedback from other and gives feedback to others
    • Creates action plans to improve learning performance during training delivery                     
    • Adapt training curricula and training structure and accreditation tests based on the internal requirements
    • Ensure that all training logistics have been provided in the agreed timelines
    • Proposes changes in the training content and/or methodology should this be deemed necessary Planning the Process Training:

    Managing the process knowledge:

    • Prepares together with Quality Analyst the process documentation as per the agreed structure and timelines
    • Ensures regular updates of training curriculum as per the internal requirements
    • Demonstrates curiosity and has an up to date understanding of issues relevant to the business and process
    • Prepare and evaluate monthly Process Knowledge Tests (PKT) for the team and offer feedback
    • Develops and delivers refreshment trainings on specific topics
    • Investigates and provides documentation in support of the performance management processes when necessary

    Reporting:

    • Prepare required reports for internal or external stakeholders on the training activity or process knowledge level of the team
    • Analysis:
    •  Assist Operations teams with identification of training needs for team members
    • Monitor specific KPI's - Periodic collection and analysis of data received to adapt/improve training quality
    • Develop awareness, knowledge and expertise by driving projects using quality tools like Lean and Six Sigma.
    • Contribute to QNS target through identifying improvement opportunities and implementing action plans focused on achieving QNS.
    • Takes ownership and drives continuous improvement initiatives