Customer service with english

Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

Required skills or abilities:

Advanced communication skills in English;
PC literate;
Flexibility of working hours and the ability to work shifts, nights and bank holiday;
Experience in customer support is a big plus;
Good organizational skills and attention to details;
Patience and customer service skills;
Experience within the online gaming and Casino industry and understanding of the gaming landscape is preferable but not essential.

Key Duties and Responsibilities:

Verifies the audio and video broadcasting and reports to the Shift Manager and the IT Department any errors or deviation.
Verifies the communication history between the Online Dealers and the players in order to evaluate the quality of the communication during the game, according to the communication regulation.
Supervise and reports sound or/and image disconnections and any other technical error.
Clarifies situations and questions from the players relevant to the game and complaints, in a professional manner and in due time.
Supervises the game servers functionality by using Admin/Back office applications.
Prepares reports regarding communication errors or any other errors.
Prepares reports at all levels: company, technical team and operators.
Prepares responses to questions, complaints investigation requests received from the operators concerning the activity, respecting the specific regulation.
Providing feedback regarding agents on duty and situations that occurred on shift.

Benefits:

Competitive basic salary starting with 3700 lei net/month;
Average additional monthly payment for extra shifts(night, weekend shifts,public holiday);
Performance bonus;
Training provided by the company;
Undetermined work contract;
Private medical insurance;
working program: schedule in three shifts (06:14:00, 14:00-22:00, 22:00-06:00).