Order Support Specialist with German & English
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Employer: | TELUS International |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 16.09.2022 |
Remote work: | On-site |
You have to be:
- Advanced level of German(B2-C1) and Medium level of English (B2)
- Availability for a full-time schedule, Monday - Friday, 10:00 - 18:00
- Previous interactive customer service experience
- Solutions driven with strong critical thinking skills
- Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer
- Innate desire to learn more about the product/service in order to better assist customers
- Availability for training online but working from office
- Reply to inbound customer inquiries in a call center environment (calls, e-mails, chat)
- Process orders, provide product information and troubleshoot basic equipment issues
- Confidently make product and service recommendations tailored to customers’ needs/wants
- Build professional relationships and rapport with customers in order to deliver exceptional customer experiences
- Consistently perform well within a fast-paced and constantly changing environment
- Contribute to a diverse team
- Have ability and willingness to tend to any other tasks as assigned
We offer:
- Stable job - permanent labor contracts
- Above-average fixed salary, performance bonuses
- Monthly meal tickets
- Public transportation and gym subscriptions reimbursement, after the trial period
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage
- Special discounts across a variety of Banks, Telecoms, Gym & Fitness centers and more
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