24/7 Monitoring Support Engineer with German

Employer: ACCESA
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • nationwide
    Updated at: 03.10.2022
    Short company description

    Part of the Ratiodata Group, Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and Munich. Over the past 18 years, the company has been establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology and want to have a measurable impact through their work.

    Requirements

    Qualifications

    Very good communication skills and high attention to details
    Capable of recognizing problems and gathering information in order to solve them
    Ability of creating and keeping up to date detailed documentations
    Strong analytical approach and problem solving skills needed for complex issues
    Proactivity, involvement and teamwork are also of great value
    Focus on customer service, user experience and delivery of organizational priorities
    Ability to efficiently collaborate with multiple teams and stakeholders;
    Organized, pressure resilient, open to change
    Strong English and German language skills, both in writing and speaking
    Basic ITIL awareness and operational knowledge is also considered an advantage

    Responsibilities

    About the role

    We are looking for a Monitoring Support Engineer, able to work on 12 hours shifts together with the other team members. Our new colleague will take care of our clients’ infrastructure by proactively checking the availability and performance of different servers and applications.

    Main activities

    Monitor and identify issues, perform basic troubleshooting steps and gather information, inform and escalate the issue further (other teams, 3rd party providers, other vendors);
    Perform regular checks on the infrastructure systems in order to identify and take corrective actions to avoid service disruptions;
    Follow ITIL based processes (Incident Management, Request Management, Problem Management etc.) and apply them in different ticketing platforms;
    Learn to use world wide known monitoring tools (Nagios, Check MK, Zabbix, Grafana) and interact with major cloud solutions.
    Act as a communication Bridge between different parties involved in each project.
    Real impact one step at a time

    You will act as a first line of defense for our customers infrastructure and make sure to keep their systems up and running thus minimizing their business losses. You will also have the opportunity to discover our client's work culture, as well as establish a relation with our main stakeholders and add value to their services.

    Professional opportunities

    You will have the opportunity to be part of a leading team of Monitoring specialists, working on different projects and platforms in order to prevent any negative impact on our customers' business and develop your technical and soft skills, due to our project's diversity.

    Community insights

    Accesa's community is structured in 20+ Competence Areas, both technological and best practices related, aiming to improve our way of working and have a clearer vision of the tools, principles and technologies we're working with.

    You will have the opportunity to be an active "member of the community" inside and outside the organization. You will also be an enabler for knowledge sharing inside and between communities, in order to keep the community up to date with the technology evolution and innovation.

    Other info

    At Accesa & RARo you can

    Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

    Physical: premium medical package for both our colleagues and their children, dental coverage up to a yearly amount, eyeglasses reimbursement every two years, voucher for sport equipment expenses, in-house personal trainer

    Emotional: individual therapy sessions with a certified psychotherapist, webinars on self-development topics

    Social: virtual activities, sports challenges, special occasions get-togethers

    Work-life fusion: yearly increase in days off, flexible working schedule, birthday, holiday and loyalty gifts for major milestones