Customer Support Engineer with French

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Vezi toate job-urile Prohuman active.

Vezi toate job-urile Customer Support Engineer with French active pe

Vezi toate job-urile in Customer support - Client service active pe

Angajator: Prohuman
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 11.09.2022
    Scurta descriere a companiei


    Key Attributes:
    • Good customer relationship management skills
    • Ability to absorb and then fully communicate technical information and data
    • Approachable, adaptable and solution-orientated
    • Very organized, reliable and consistent
    • Tenacious, Dedicated and Self-sufficient
    • Ability to co-operate and work with peoples from different cultures
    • Availability to work on shifts if necessary
    • Fluency in English+French

    Experience Required:
    • Focused customer service background

    • At least 1 year of relevant experience


    • Responsible for Hotline support and level 1 engineer support;
    • Responsible for SLM and TLM technical support service to customer or partner
    independently or jointly with a technical support team.
    • Onsite support in case of major or critical problems that can¡¦t be solved by customer or local subcontractor
    according to SLA.
    • Responsible for handling technical cases on ticket system
    • Responsible for Network Upgrade/Swap according to the team planning.
    • Responsibilities include but, not limited to: Monitoring, updating Quality analysis and
    improvement processes.