Customer Support Engineer with French
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Vezi toate job-urile Prohuman active.
Vezi toate job-urile Customer Support Engineer with French active pe Hipo.ro
Vezi toate job-urile in Customer support - Client service active pe Hipo.ro
• Good customer relationship management skills
• Ability to absorb and then fully communicate technical information and data
• Approachable, adaptable and solution-orientated
• Very organized, reliable and consistent
• Tenacious, Dedicated and Self-sufficient
• Ability to co-operate and work with peoples from different cultures
• Availability to work on shifts if necessary
• Fluency in English+French
• Focused customer service background
• At least 1 year of relevant experience
• Responsible for Hotline support and level 1 engineer support;
• Responsible for SLM and TLM technical support service to customer or partner
independently or jointly with a technical support team.
• Onsite support in case of major or critical problems that can¡¦t be solved by customer or local subcontractor
according to SLA.
• Responsible for handling technical cases on ticket system
• Responsible for Network Upgrade/Swap according to the team planning.
• Responsibilities include but, not limited to: Monitoring, updating Quality analysis and