Customer Support Engineer with French

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Key Attributes:
• Good customer relationship management skills
• Ability to absorb and then fully communicate technical information and data
• Approachable, adaptable and solution-orientated
• Very organized, reliable and consistent
• Tenacious, Dedicated and Self-sufficient
• Ability to co-operate and work with peoples from different cultures
• Availability to work on shifts if necessary
• Fluency in English+French

Experience Required:
• Focused customer service background

Qualifications:
• At least 1 year of relevant experience

• Responsible for Hotline support and level 1 engineer support;
• Responsible for SLM and TLM technical support service to customer or partner
independently or jointly with a technical support team.
• Onsite support in case of major or critical problems that can¡¦t be solved by customer or local subcontractor
according to SLA.
• Responsible for handling technical cases on ticket system
• Responsible for Network Upgrade/Swap according to the team planning.
• Responsibilities include but, not limited to: Monitoring, updating Quality analysis and
improvement processes.