Order Management Agent with English

De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

Manpower is recruiting for its client Order Management Agents.

Requirements:

English advanced;
Bachelor degree;
Very good communication skills;
Diplomacy;
Team spirit.

An Order Management Agent (OMA) is responsible to manage all the order related queries received through the internal tool and provide feedback and latest status on backlog to customers, partners and sales with excellent communication skills;
The OMA is performing reactive order backlog management tasks taking care of all order related queries addressed by the stakeholders to be resolved within established SLA + Order tracking/shipment;
Provides an end-to-end ordering experience ownership and is the 1st point of escalation in the End To End ordering process starting from the post booking phase until delivery, invoicing, return and post invoicing phases.