Customer Journey Manager

Elektrobit (EB) is an award-winning and visionary global supplier of embedded solutions for the automotive industry. We stay on top of the latest innovations, such as connected cars, car as a sensor and autonomous driving.

- 5+ years of relevant work experience, strong project management skills are a must, ideally multidisciplinary background, customer journey or touchpoint management experience
- A tech-savvy talent with a sharp focus on our customers
- Excellent communication skills, strong public speaker, comfortable in front of large, senior groups
- Familiar with international structures
- Have the ability to earn the trust of senior stakeholders and influencing business teams, ability to work across multiple layers of organizations.
- Passion for coordinating and prioritizing different tasks and taking ownership of your projects, strong leadership skills
- Strategic thinker but equally operationally skilled - diligent, structured and organized
- ROI-tracking skills and analytical capabilities to prove what is – or isn’t - working
- The capability to work effectively and proactively with minimal direction and balance multiple demands simultaneously – a focus on outcomes over tasks
- Excellent command of English language

- Conceptionally plan, organize, and document customer journey workshops with participants across different functions and organizational levels
- Continuous analysis of our products and services’ performance across all customer touchpoints
- Harmonization and optimization of our processes below the line of visibility to improve the customer experience
- Development of action items (in cooperation with the specialist departments) to improve the customer experience
- Identification of measures to improve customer satisfaction
- Responsible to ensure all tasks in the backlog are assigned and driven to completion
- Evaluation and performance review of conducted measures
- Build strong relations with stakeholders to understand their challenges and priorities, and drive actions through insight delivery
- Share best practices and results: Partner with colleagues across our global team to identify areas for collaboration, drive continuous improvement and incorporate best practices
- Presenting to C-Level Managers

- Career opportunities corresponding to your professional success;
- The possibility to develop advanced technology and to transform it into enriching end user experiences;
- An international and multicultural working environment in a prestigious company;
- A motivating and engaging work environment;
- Being part of a young, dynamic and motivated team;
- Flexibility to work from office or remote, according to the personal needs;
- We offer our employees the opportunity to take advantage of further education through our own academy or external trainings, that help our employees to find the right Work-Life Balance for themselves;
- Flexible work time;
- Premium insurance to medical services;
- 13th salary and loyalty bonus;