Customer Journey Manager

Employer: Elektrobit Automotive Romania
Domain:
  • Marketing
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • Brasov
  • Oradea
  • Timisoara
  • Updated at: 01.10.2022
    Short company description

    Elektrobit (EB) is an award-winning and visionary global supplier of embedded solutions for the automotive industry. We stay on top of the latest innovations, such as connected cars, car as a sensor and autonomous driving.

    Requirements

    - 5+ years of relevant work experience, strong project management skills are a must, ideally multidisciplinary background, customer journey or touchpoint management experience
    - A tech-savvy talent with a sharp focus on our customers
    - Excellent communication skills, strong public speaker, comfortable in front of large, senior groups
    - Familiar with international structures
    - Have the ability to earn the trust of senior stakeholders and influencing business teams, ability to work across multiple layers of organizations.
    - Passion for coordinating and prioritizing different tasks and taking ownership of your projects, strong leadership skills
    - Strategic thinker but equally operationally skilled - diligent, structured and organized
    - ROI-tracking skills and analytical capabilities to prove what is – or isn’t - working
    - The capability to work effectively and proactively with minimal direction and balance multiple demands simultaneously – a focus on outcomes over tasks
    - Excellent command of English language

    Responsibilities

    - Conceptionally plan, organize, and document customer journey workshops with participants across different functions and organizational levels
    - Continuous analysis of our products and services’ performance across all customer touchpoints
    - Harmonization and optimization of our processes below the line of visibility to improve the customer experience
    - Development of action items (in cooperation with the specialist departments) to improve the customer experience
    - Identification of measures to improve customer satisfaction
    - Responsible to ensure all tasks in the backlog are assigned and driven to completion
    - Evaluation and performance review of conducted measures
    - Build strong relations with stakeholders to understand their challenges and priorities, and drive actions through insight delivery
    - Share best practices and results: Partner with colleagues across our global team to identify areas for collaboration, drive continuous improvement and incorporate best practices
    - Presenting to C-Level Managers

    Other info

    - Career opportunities corresponding to your professional success;
    - The possibility to develop advanced technology and to transform it into enriching end user experiences;
    - An international and multicultural working environment in a prestigious company;
    - A motivating and engaging work environment;
    - Being part of a young, dynamic and motivated team;
    - Flexibility to work from office or remote, according to the personal needs;
    - We offer our employees the opportunity to take advantage of further education through our own academy or external trainings, that help our employees to find the right Work-Life Balance for themselves;
    - Flexible work time;
    - Premium insurance to medical services;
    - 13th salary and loyalty bonus;

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