Customer Care Agent - determined period

Angajator: American Greetings
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 29.09.2022
    Scurta descriere a companiei

    The Bucharest Office is one of AG’s IT Centers that offers support for the Corporation Teams in the Data warehouse, System Engineering, QA Automation Engineering, Web & Mobile Development arias.

    We are a young, ambitious and dynamic team, growing together with the company through high trainings offered by our specialists in a variety of technologies across all platforms.


    Experience, Education & Skills Required:
    • 3-6 months of Customer Care experience in any domain - nice to have. Paid training is provided by us.
    • Faculty Diploma (Foreign Languages/English, Public Relations preferably but not compulsory)
    • Excellent English written skills
    • Microsoft Office / Internet Experience
    • Ability to remain professional and courteous with customers at all times
    • Analytical/ logic problem solving skills
    • Attention to detail
    • Social, flexible, friendly and highly motivated


    Job Duties:
    • In this role you will respond to customer’s inquiries via email providing an excellent customer experience with every interaction (we offer pre-defined/canned responses)
    • The position requires excellent written communication skills with the ability to perform logic first contact resolution
    • Resolves problems by clarifying issues; researching and exploring answers and solutions; implementing solutions; escalating unresolved problems
    • Fulfills requests by clarifying desired information; completing transactions; forwarding requests
    • Responsible for ensuring that all details from any customer interaction are captured in American Greetings’ database tool
    • Keeps equipment operational by following established procedures, reporting malfunctions
    • Assist customers with account maintenance and basic demonstrations of account functionality on mobile and desktop experiences, as well as personalize and order cards

    Alte informatii

    American Greetings is recruiting for Customer Support Agents to join our team in Romania.
    The Customer Care Agent is responsible for providing customer care through email to members of site owned by American Greetings Interactive for 5 months (October - February).
    Location: remote (anywhere in Romania) or hybrid (both from the Bucharest Office and home).
    Schedule work hours are 9:00 a.m. – 6:00 p.m., Monday – Friday. We will be open on Saturdays during November – February, this is optional not guaranteed, we offer one day off during the work week.

    About American Greetings

    American Greetings is a creator and manufacturer of innovative social expression products that assist consumers in enhancing their relationships to create Happiness, Laughter and Love. AG’s major greeting card lines are American Greetings, Carlton Cards, Gibson, Recycled Paper Greetings and Papyrus.
    We also own large web collections of greetings on the Web: americangreetings(dot)com, bluemountain(dot)com, jacquielawson(dot)com.

    Headquartered in Cleveland, Ohio, AG has offices worldwide in Canada, UK - Europe, Australia, Asia and generates annual revenue of approximately $ 1.9 billion.

    The Bucharest Office is AG’s IT Center for Web, Mobile, Apps, SAP Development, Data Warehouse, Infrastructure. We are a team of professionals, growing together with the company through high trainings offered by our specialists in a variety of technologies across all platforms:
    • DWH - Oracle, SQL, Informatica, Teradata, ETL, Unix/Shell Scripting, QlikView, Cloudera, Couchbase;
    • Web & Mobile - Python, Java, Angular, Typescript, JavaScript, HTML, CSS, Endeca, Node JS, Android;
    • SAP – ABAP, SSIS, Java Portal Net Weaver, MM, FI-CO, SD, PP, IBP, BPC;
    • Infrastructure - Linux, Windows - Active Directory, Exchange, VM-Ware;

    Our Office is in Cotroceni Business Center – close to Polytechnics University and AFI. Now we work remote.

    To know us better visit our:
    Facebook page: AmericanGreetingsRO
    Bucharest site: americangreetings(dot)ro