Fraud Analyst

Mentor's is a head-hunting and direct search company specializing in management and sales positions.

• Excellent analytical skills
• Investigative nature
• High level of problem-solving skills and attention to detail
• Effective decision-making abilities.
• Excellent English communication skills

• Responsible for the prevention and detection of potential fraud across all payment
channels by reviewing customers’ accounts.
Investigating, analyzing, and taking relevant actions on accounts identified in our internal
fraud processes.
• Updating and noting customer accounts with relevant risk and restrictive statuses as
they apply to fraud checks and processes.
• Identifying fraud trends and player behaviors across groups of accounts raised in fraud
procedures.
• Reviewing and approving customer payments. Reviewing these accounts individually
and taking a decision based on current regulatory policies and fraud procedures.
• Contacting customers from fraud risk processes and providing information to resolve
and/or verify accounts.
• Knowledge of Politically Exposed Persons (PEPs) / Sanctions Screening.
• Reviewing and approving Know Your Customer (KYC) documentation provided by the
customer.
• Report suspicious behavior to the immediate supervisor in a timely manner.
• Understanding the industry rules as it applies to Anti Money Laundering.
• Reviewing and processing customer deposits and withdrawals.

• Competitive salary above industry standard
• Full onboarding / training package for all aspects of the role, with continuous
training and development.
• Referral bonuses
• Meal vouchers
• Night hours supplement (+25% of base rate)
• Weekend supplement (+10% of base rate)
• Private medical subscription
• Paid transportation for late night travel (for night-shift work)