Customer Success Executive

VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

 Two years experience and proven track record in an account management role;
 Excellent communication skills, written and verbal, and ability to explain complex situations or solutions competently and confidently;
 Demonstrable presentation skills;
 Proven sales/negotiation skills;
 Ability to handle multiple projects simultaneously and assign priority according to company guidelines;
 Must be self-motivated, a proactive team player and willing to accept change and embrace new ideas;
with a focus on contributing to the overall success of the customer, team, and the company;
 Numerate and commercially aware with the ability to organize, analyse details, prioritise, and present information in an easy to understand manner;
 Must be flexible and dependable, willing to work as part of a team and pick up additional responsibility from colleagues when necessary as well as willing to work, from time to time and as required for success, in non-standard hours to reflect different time zones of the hotel content providers.

 Supports day to day account management tasks for all hotel and car suppliers;
 Acts on recurring gaps in customer needs, matches those needs to our solutions that enhance company’s value proposition and revenue growth and/or works with Product to find solutions;
 Supports the day to day tasks connected to THOR Program, including billing, agency onboarding and RFP processing;
 Builds strong collaborative internal relationships with peers and leaders to gain consensus and support from throughout the company;
 Ensures consistency is applied to processes globally;
 Passionate about sharing best practice across hotel team and leading team wide strategic imperatives;
 Works across company’s Partners, and beyond, to ensure best practiced shared/adopted – seek consistency;
 Leads and coordinates project activities across multiple internal business groups for Account Managers;
 Plays a key role in maintaining a consistent approach to the development of the hotel and car business;
 Shares understanding of industry trends and technical developments that impact target markets.