Senior Customer Service Specialist

Humangest Romania este parte a grupului SGB Humangest Holding, grup cu capital integral italian, specializat in consultanta in domeniul resurselor umane. Obiectivul nostru este sa oferim partenerilor, candidatii potriviti nevoilor lor, precum si idei inovatoare pentru problemele ce pot aparea in domeniul resurselor umane. Humangest Group iti ofera solutii in gasirea unui loc de munca, atat in cadrul echipei noastre, cat si in cadrul companiilor client.

What we are looking for:
• Must have completed Post-Secondary education;
• Preferred minimum 3 years of experience in a Customer Service environment;
• Experience working with SAP;
• English language proficiency.

Your responsibilities will be:

• Updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment;
• Follow-up on approvals for customer creation/extension/ amendment;
• Correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery;
• Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so;
• Solving issues related to wrong delivery, delays, rejected product returns;
• Generating invoices, canceling invoices for returned goods and notifying customer and collection department;
• Tracking the delivery dates requested by customers, in close connection with the purchasing department.

What we are offering:

• Competitive salary;
• Meal tickets of 20 lei / working day;
• Flexible work schedule;
• Transportation allowance;
• Medical subscription.