IP Network Product Support Engineer

Acest job nu mai este activ!

Vezi toate job-urile Huawei (G)TAC Romania active.


Vezi toate job-urile IP Network Product Support Engineer active pe Hipo.ro

Vezi toate job-urile in Inginerie active pe Hipo.ro

Vezi toate job-urile in IT Software active pe Hipo.ro

Vezi toate job-urile in Telecomunicatii active pe Hipo.ro

Angajator: Huawei (G)TAC Romania
Domeniu:
  • Inginerie
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 03.02.2023
    Remote work: On-site
    Scurta descriere a companiei

    Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.

    In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.

    Cerinte

    The team provides second/third level technical support on a worldwide basis 24X7X365 via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems.

    Requirements:
    • Familiar with TCP/IP & OSI protocol stack;
    • Knowledge of routing protocols (OSPF, BGP, IS-IS);
    • Knowledge of switching technologies and protocols (Vlans, STP);
    • Knowledge of security features and protocols (IPSec, NAT, Radius/Tacacs, Dot1x);
    • Knowledge of network monitoring applications and protocols (SNMP, NMS);
    • Strong troubleshooting skills (able to analyze debug outputs and packet captures);
    • More than 3 year work experience in system integration or telecommunication will have priority;

    Responsabilitati

    Responsibilities:
    • Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
    • Assist CSE(Customer Service Engineer)to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
    • Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
    • Performing network upgrades/ updates in accordance with the Change Management process;
    • Provide detailed information on how to set up, configure or upgrade IP products and their features;
    • Use trouble ticketing system for tracking customer interactions and fault analysis;
    • Identify customers concerns and critical problems based on customer interaction.

    Alte informatii

    Offer:
    • Motivational salary package and annual performance bonus;
    • Private Medical Insurance;
    • Paid 4 hours leave per month;
    • Annual Performance Bonus;
    • Holiday bonus;
    • Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    • Life time learning environment and tools.


    Only suitable candidates will be contacted!


    As part of any recruitment process, Huawei Enterprise collects and processes personal data relating to job applicants.
    We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.
    You’re data is stored in a range of systems and formats. These are included in your recruitment file, in the organization’s HR Management system and in other IT systems. The data is visible to the HR Department, Hiring Manager of each Department and Higher Management of Enterprise Romania GSC.
    The information you provided to us will be used for assessing the competency and suitability or our candidates, to decide terms and conditions of any offers and for reporting purposes.
    The range of information collected includes: your name and contact details (including e-mail address and telephone number), your gender and date of birth, details of your qualifications, skills, experience and employment history (including start and end dates with previous employers), information about your current level of remuneration, including benefit entitlements, your nationality and entitlement to work in Romania, candidate photographs.

    Job-uri similare care te-ar putea interesa:

    Hybrid

    Aplica fara CV
    Hybrid

    Hybrid

    Vezi job-uri similare (698)