Senior Technology Manager

To lead planning of delivery across the development lifecycle for multiple applications. Senior Technology - Manager Role ProfileThe role is to lead a large Technology Support Team in Bucharest. This entails monitoring staff performance to ensure a high quality; cost-effective service is provided to all members and customers. The team provides development support across multiple locations and business units within LSEG as well as supporting project activities. This is a new role established due to LSEG establishing growing its office in Bucharest and will be actively involved in the set up and development of this new team.This vacancy is available at London Stock Exchange Group (LSEG) Bucharest.Main Responsibilities- Drive the team to deliver service excellence and industry best practice.- Provide technical leadership and a technical escalation point for the team in maintaining and supporting product requirements- Monitor performance of team via continual PMR process as laid out by HR.- Evaluate standards and processes that the support team is involved with and highlight any areas of improvement.- Ensure that co-ordination and communication between the service owners, Global support teams and Management are being maintained in critical development situations.- Review, implement and maintain SLA's with internal and external stakeholders and implement and update escalation procedures where relevant.- Create & review statistics to support client feedback and identify improvement opportunities.- Ensure that all documentation is maintained by relevant staff within the team.- Implement and maintain out-of-hours support in the team as appropriate.- Monitor the ongoing workload and performance of the support team to ensure that the team provide the highest standards of service- Provide regular management reporting to management.- Ensure that timely and appropriate system and business training is provided to all team staff.- Support recruitment activity to build skill groups as requested.- Look for opportunities for team members to grow in role or take on wider positions supporting multiple client groups- Undertake any other duties as may be required on an ad-hoc basis- Ensure teams conform to governance and standards e.g. change control- Where requested, monitor budget and ensure cost control- Seek to streamline processes as part of continuous improvementRequired skills and Experience- Experience of leading a team within an Operations/ Production environment.- Experience of working in the finance/banking sector would be an advantage.- Experience in development operations, ideally having held both development and operational roles- Knowledge of HA architectures (Linux, Unix), AWS cloud, Red Hat- Knowledge of Web based architecture from a development and architectural standpoint and knowledge of web platform management- Excellent verbal and written communication skills with the ability to communicate effectively at both business and technical level.- Excellent problem solving skills, able to think clearly under pressure and across technology boundaries.- The ability to plan and manage work and present a clear list of tasks and time frames to management.- Service Management experience and strong ITIL knowledge- Experience working in an agile development would be an advantage- Experience managing resources to provide services within a complex international, matrixed organisation- Experience managing multiple stakeholders across various business lines and time zones

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.