Technical support with French

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

-Spoken languages: advanced French and English (B2/B1);
-Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit;
-Availability to work in shifts (day shift only from Monday-Friday)

-Provide first line technical support with accurate solutions to customer problems;
-Research, resolve, and respond to issues (specific applications) received via telephone calls, chat and e-mails from customers;
-Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
-Demonstrate excellent customer service at all times.