Technical support with French

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Employer: Prohuman
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.10.2022
    Short company description

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Requirements

    -Spoken languages: advanced French and English (B2/B1);
    -Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit;
    -Availability to work in shifts (day shift only from Monday-Friday)

    Responsibilities

    -Provide first line technical support with accurate solutions to customer problems;
    -Research, resolve, and respond to issues (specific applications) received via telephone calls, chat and e-mails from customers;
    -Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
    -Demonstrate excellent customer service at all times.