Order Management Specialist with Danish

Employer: TDCX
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 09.08.2022
    Short company description

    TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

    TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
    We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 340 industry awards, including being one of the best companies to work for in Asia.
    From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

    Requirements

    Minimum 1 year of experience in a relevant position
    C1 Danish skills and B2 English, or above
    High emotional maturity and passion for customer experience
    Decisive, action-oriented, results-focused, able to work independently and able to handle diverse situations
    Able to adapt and respond to different types of characters, as you will need to be tolerant, exhibit empathy and be patient
    Effective communication skills on both technical and non-technical topics to customers and team members.

    Responsibilities

    Responsible for daily customer relations to support client’s vision of providing unparalleled world-class customer service support to both local and overseas customers
    Provide quality service, including interacting with customers, answering and resolving complex volumes of pre-sale inquiries and post-sale support inquiries via email and live-chat
    Take ownership of customers’ inquiries and issues by following through effectively and efficiently to ensure timely resolution as per set KPIs and SLAs
    Acquire product knowledge to enhance the ability to understand customer needs across different products and regions, and apply the most effective response and solution to the case
    Documentation of issues, as well as following up and arrangement of post-sales servicing/replacements required for the customer
    Liaise with multiple overseas logistics partners to communicate and resolve issues.

    Other info

    Top reasons to work with TDCX:

    Attractive remuneration, great perks, and performance incentives
    Medical Subscription
    Premium and Instagramable workspaces, right next to Pipera subway station
    Free coffee and tea at the office
    Engaging activities and recognition programs
    Strong learning and development plans for your career growth
    Positive culture for you to #BeMore #BeHappier at work
    Be coached and mentored by experts in your field
    Join a global company with 26 years of experience and more than 340+ industry awards