Fraud Advisor with Spanish/Italian

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Employer: VON Consulting SRL
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 17.08.2022
    Remote work: On-site
    Short company description

    VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

    Requirements

    Very good communication skills;
    Analytical and logical skills;
    Italian or Spanish language - advanced;
    Good English level;
    MS Office skills;
    Understanding telecommunications industry, products and services can be an
    advantage;
    Experience in fraud prevention activities is an advantage.

    Responsibilities

    Monitoring the customer base, transactions and related services to identify suspected
    fraudulent activities. (Examples of types of fraud currently monitored: roaming fraud,
    internal fraud, abuse of services);

    Detailed analyzes of cases at risk of fraud to confirm or not the intention of fraud;

    Regularly monitors transactions / actions that are reported as having a risk of fraud;

    Manages customers with subscriptions, SMS services or high data traffic using local or
    international services that indicate the risk of fraud;

    Maintaining a high standard in customer relations and solving complex problems;

    Contacting banks or card issuers to document and explore new methods of resolving
    fraud risk situations as well as contacting customers to validate the use of SIMs
    registered in the system;

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