Fraud Advisor with Spanish/Italian
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Employer: | VON Consulting SRL |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 17.08.2022 |
Remote work: | On-site |
VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.
Requirements
Very good communication skills;
Analytical and logical skills;
Italian or Spanish language - advanced;
Good English level;
MS Office skills;
Understanding telecommunications industry, products and services can be an
advantage;
Experience in fraud prevention activities is an advantage.
Monitoring the customer base, transactions and related services to identify suspected
fraudulent activities. (Examples of types of fraud currently monitored: roaming fraud,
internal fraud, abuse of services);
Detailed analyzes of cases at risk of fraud to confirm or not the intention of fraud;
Regularly monitors transactions / actions that are reported as having a risk of fraud;
Manages customers with subscriptions, SMS services or high data traffic using local or
international services that indicate the risk of fraud;
Maintaining a high standard in customer relations and solving complex problems;
Contacting banks or card issuers to document and explore new methods of resolving
fraud risk situations as well as contacting customers to validate the use of SIMs
registered in the system;
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