2nd Line Voice Core Operations Specialist

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Angajator: Vodafone Intelligent Solutions (_VOIS)
Domeniu:
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 13.10.2022
    Remote work: On-site
    Scurta descriere a companiei

    _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

    Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

    _VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

    Cerinte

    With these skills you are a great candidate:
    • Multi-year experience working in Telco or IT industry
    • Detailed understanding of SIP protocol, SIP, TCP/IP, H.248, SS7, ISDN.
    • Good knowledge in vendor architectures of Huawei SBC, Oracle SBC and IMS CSCF, virtual Nokia SBC, ITALTEL NGN and CRE (Net Number).
    • Good knowledge in analyse and interpret traces (Wireshark traces, network element traces, logs).
    • Team working oriented
    • Good communication skills
    • English (spoken and written)
    • German (spoken and written)
    • University degree: faculty of Electronics, Telecommunications and Information Technology
    • Scripting knowledge (Python, Ansible) desirable.

    Responsabilitati

    Your day to day:
    • 2nd Line Operations of Voice Core Platforms in a multi-vendor environment.
    • Preventive and corrective second level troubleshooting ensuring quality and continuity of service and the restoring time for Voice service and applications.
    • In collaboration with 1st Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults. Perform data configuration, software rollout and support integration activities with planning and delivery functions.


    With these activities you will have a great impact on our business:
    • In case of incident, assure trouble shooting analysis and all the repair actions, including vendor support escalation, in order to achieve service and performance restoration.
    • Perform proactive maintenance activities to prevent incidents and constantly optimize the network, e.g. Daily Walkthroughs and Health checks for service and applications/platforms.
    • Solve network related Customer Complaints within SLA.
    • Knowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network. Introduce and manage cutting edge technologies including vendor and on the job training.
    • Assure planned work activities and upgrade of service and platforms functionalities. Onboarding and implementation of Service requests ensuring quality of service and avoiding regression on functionalities.

    Alte informatii

    Sounds like the perfect job? We’ve got even more to offer:
    • Work from Home– Hybrid approach
    • Medical and dental services
    • Life insurance
    • Dedicated employee phone subscription
    • Special discounts for gyms and retailers
    • Annual Company Bonus
    • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
    • You get to work with tried and trusted web-technology
    • Getting in on the ground floor of and technology changing company
    • Flexible Vacation – Take time off when you need it, we trust you!
    #_VOIS

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