Call Center - Customer Support

Angajator: Mentor's Search
Domeniu:
  • Altele
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 09.08.2022
    Scurta descriere a companiei

    Mentor's is a head-hunting and direct search company specializing in management and sales positions.

    Cerinte

    • Excellent communication skills in English – both written and spoken
    • Customer service experience, ideally in a multi-channel contact centre environment dealing with high amounts of contacts.
    • High level of competency with Office 365
    • Great with customers, particularly with the ability to deal effectively and professionally with difficult customers.
    • Excellent collaboration skills. Works seamlessly well in a close-knit team
    • Strong ability to take ownership of issues and work as part of a team or individually to see problems through to their resolution.
    • Loves to embrace new challenges and adapt to a regularly evolving industry
    • Previous experience in the UK online gaming market is highly desirable, but not a prerequisite

    Responsabilitati

    Your responsibilities will include:
    • Providing top-class customer service across live chat, email and phone platforms (we value quality over quantity)
    • Resolving customer queries, escalate and work with other teams to provide a resolution, seeing the query through to the end.
    • Keeping up to date with internal updates, training and external factors which may affect our customers.
    • Communicating ways to put the customer at the heart of what we do and in doing so, improving their online experience and satisfaction.
    • Keeping our customers’ information up to date, in line with regulatory and legislative requirements
    • Collaborating with multiple disciplines within the company to achieve resolutions both industry-related and on a customer level
    • Conducting competitor research
    • Working within our established shift patterns (which cover 7 days per week)
    08.00 – 17.00, 12.00 – 21.00, 17.00 – 02.00

    Alte informatii

    What we offer
    • Competitive salary above industry standard
    • Full onboarding / training package for all aspects of the role, with continuous training and development.
    • Regular performance-based bonuses
    • Referral bonuses
    • Meal vouchers
    • Night hours supplement (+25% of base rate)
    • Weekend supplement (+10% of base rate)
    • Private medical subscription
    • Paid transportation for late night travel (for night-shift work)
    • We believe strongly in professional development. We prefer to hire internally for new roles and give our best performers a chance to shine.