Safer Gambling Specialist (Fraud Team)

We build strong relationships based on highest level of integrity, quality and quality.
Key Talents provides a various rage of services to companies and individuals focusing on recruitment, training, career advisory, QA audit, IT consultancy services, QA training delivered for individuals or client’s internal teams.

Effective communication skills (verbal and written)
Proficient in MS Office applications
Excellent working knowledge of Backoffice tools (Boss, Q-Manager, RightNow, BARC/Cat desired)
Reasoning and analytical ability to make decisions
Good assessment of situations under stressful circumstances
Excellent organizational and prioritization skills
Must be adaptable to changing procedures and be able to work with various stakeholders
Able to work under pressure and to deadlines
Diplomatic, flexible, and approachable
Strong team player
Good attention to detail
Patient, proactive, responsible, and reliable.

Nice to have

Previous Responsible Gaming experience
Experience in dealing with complex and challenging cases
Knowledge of best practices in social responsibility for remote gambling.

Day-to-day handling of the Observer (proactive tracking tool to identify players exhibiting behavior that may indicate a gambling problem), including activity analysis, basic source of funds/AML checks, and call/email correspondence.
Monitoring of various Safer Gambling processes and procedures with the help of daily reports.
Reviewing/amending manuals and existing procedures, as related to Safer Gambling and compliance in all regulated markets.
Handling escalated/difficult queries and complaints as required to investigate and determine the most appropriate action to take.
Research and preparation of case studies/presentations for training purposes (as required).
Testing of new games, products, and software to ensure SG tools are functioning (as required).
Ability to identify key training needs related to SG and assist Training Department in delivering SG-related Training where needed.
Liaising with other sites and departments (internal/external) as required.
Any other tasks assigned by Line Management.

Role
Involvement in customer safety-related topics to maintain compliance with 888’s social responsibility policies and all relevant regulatory requirements.
Schedule: 5 days per week, Monday to Sunday, starting from 08:00 a.m., 10:00 a.m. or 12:00 p.m. - 9 hours schedule