Fraud - Risk Specialist

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Angajator: Mentor's Search
Domeniu:
  • Altele
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 17.09.2022
    Scurta descriere a companiei

    Mentor's is a head-hunting and direct search company specializing in management and sales positions.

    Cerinte

    Effective communication skills (verbal and written)
    • Proficient in MS Office applications
    • Excellent working knowledge of Backoffice tools (Boss, Q-Manager, RightNow, BARC/Cat desired)
    • Reasoning and analytical ability to make decisions
    • Good assessment of situations under stressful circumstances
    • Excellent organizational and prioritization skills
    • Must be adaptable to changing procedures and be able to work with various stakeholders
    • Able to work under pressure and to deadlines
    • Diplomatic, flexible, and approachable
    • Strong team player
    • Good attention to detail
    • Patient, proactive, responsible, and reliable.

    Responsabilitati

    • Day-to-day handling of the Observer (proactive tracking tool to identify players exhibiting behavior that may indicate a gambling problem), including activity analysis, basic source of funds/AML checks, and call/email correspondence.
    • Monitoring of various Safer Gambling processes and procedures with the help of daily reports.
    • Reviewing/amending manuals and existing procedures, as related to Safer Gambling and compliance in all regulated markets.
    • Handling escalated/difficult queries and complaints as required to investigate and determine the most appropriate action to take.
    • Research and preparation of case studies/presentations for training purposes (as required).
    • Testing of new games, products, and software to ensure SG tools are functioning (as required).
    • Ability to identify key training needs related to SG and assist Training Department in delivering SG-related Training where needed.
    • Liaising with other 888 sites and departments (internal/external) as required.
    • Any other tasks assigned by Line Management.

    Alte informatii

    Schedule: 5 days per week, Monday to Sunday, starting from 08:00 a.m., 10:00 a.m., or 12:00 p.m. - 9 hours schedule.