IT Application and Client Support Engineer - IT (TM)

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Employer: Continental
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 27.09.2022
    Remote work: On-site

    Each one of us can contribute to a better future. Leave your mark by joining our team and let's contribute together. Do you want to be a IT Application and Client Support Engineer ? These should spark your interest :



    * Ticket handling in relation to Variant Management service and IBM ELM Clients (SCM, Rhapsody, Windows Shell, Publishing)
    * Provide Operational support on Variant Management service and IBM ELM(Jazz) Clients in accordance to SLA and KPI
    * Tracking and following-up on existing defects with the Vendors for final closure procedures
    * Assistance in creating new deployment packages and /or Contribute to Change Management request
    * Actively improve UAT test cases based on daily support, bugs fixes and new functionalities.
    * Attendance to daily stand-up meetings, sprint planning meetings, sprint retrospective meetings.
    * Monitor daily operational processes and take corrective action as necessary.
    * Monitor and work on ticket queue using our ITSM tool"

    Job Requirements

    This is what it takes to be a successful in IT Application and Client Support Engineer:



    * Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology. Engineering or equivalent.
    * Experience in application support, tool administration and service tasks
    * Experience in application support, tool administration and service tasks
    * Experience working with OSLC interfaces, such as Jira, GitHub, PTC windchill is considered a plus
    * Good understanding of the IT Service Management Processes
    * Knowledge about Agile Methodologies (SCRUM/Kanban).
    * Basic knowledge on software development and processes is considered a plus
    * Excellent interpersonal, verbal and written communication skills with strong customer focus
    * English (fluently), German is a plus

    What we offer:



    * Flexible working time;
    * Home office;
    * Competitive salaries & benefits;
    * Health & wellness (Life Assurance, Private Health and Dental Insurance, Sport activities, Canteen etc.);
    * Integration Program in a professional, young & dynamic team;
    * A mentor for the integration period
    * Professional development opportunities (in Technical and Leadership Areas);
    * International Work Environment & Traveling Opportunities;

    Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of i33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary.

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