Service Delivery Manager - Infrastructure Services
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Employer: | bitExpert |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 14.12.2022 |
Remote work: | On-site |
bitExpert - Our pulse is cross-technology software development that beats with every line of code.
Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.
We are looking for a Service Delivery Manager - Infrastructure Services to be part of our team.
Schedule:
Monday to Friday
09:00 - 18:00, with availability for outside business hours on call
Key Skills
• Fluency in English required
• Relevant tertiary qualification preferred ( eg. ITIL )
• Proven Service Management or Coordinator experience and knowledge of project management
• Understanding of the principles and frameworks of successful project management from a support perspective
• Proven experience in providing service to internal stakeholders to achieve successful project outcomes
• Understanding of project delivery and acceptance processes within a fast-paced business environment
• Demonstrated capability for problem-solving, decision making, sound judgment, assertiveness
• Excellent oral and written communication skills as well as excellent presentation skills with the ability to conduct presentations comfortably to large groups
• Strong relationship-building and interpersonal skills
• Experienced user of MS Project and MS Office toolset (Word, Excel, PowerPoint, Vision, Project)
• High-level understanding of enterprise infrastructures or cloud infrastructure (i.e. O.S. / Databases / Middleware / Network / Hybrid Cloud Orachestrators)
Key Attributes
• Professional and positive approach
• Diligent with attention to detail
• Ability to cope under pressure
• Collaborates well
• Dynamic and vigorous
• Self-motivated & self-sufficient
• Effective communicator at all levels
• Team player, and able to work on own initiative
• Assertive, adaptable, and creative
• Analytic ability
• A can-do attitude and willingness to go the extra mile when required
Key Tasks:
• Assist and advise leaders, managers, and teams on the best use of project management disciplines and approaches within a fast-paced, high-tech environment
• Act as a reference point for project queries and information and an advocate for best practices in project management
• Maintain processes to ensure project management documentation, reports, and plans are relevant, accurate, and complete
• Track and report on project portfolio performance, providing a real-time, comprehensive, and prioritized view of all projects
• Provide assistance to maintain and update the project management framework and disciplines necessary
• Develop positive relationships with managers and team members to enable support including facilitation, tracking and reporting on projects, and training
• Assist in managing enterprise-level resource allocation, including adjustments based on emerging business or technical opportunities and challenges
• Assist with establishing a stakeholder management plan and implementation of the communication framework
• Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels
• Understand the deliverables of internal and external customers and contribute to success through cooperative and collegial processes
• Develop and maintain a basic understanding of customer policies and procedures as relevant to processes
• Other Duties: Special projects as agreed with the line manager to support the business requirements of the organization
KPIs:
• Successful administration of project management framework, processes, and tools
• Collation & presentation of status reporting across multiple programs and business functions
• Effective tracking and communication of project status and metrics
• Support the creation and improvement of processes, procedures, and tools
What we offer:
• An international team of motivated and experienced people
• Flexibility in work location, working hours, topics, and methods
• Support of your personal and professional growth
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