HRO Associate with French

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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Requirements:
• Fluent communication skills in English and French (preferably in a business context)
• Ability to work in a global HR environment and ensure appropriate and efficient case resolution
• Strong understanding of HR specific processes and procedures
• Exposure to HR tools & technology
• Computer skills (Microsoft Office package, Keyboarding skills, E-mail etc)
• Ability to deliver with accuracy and communicate effectively with all levels within the organization
• At least one year of previous experience in a BPO/Shared Service environment would represent an advantage
• High level of attention to detail
• Effective team player

Responsibilities:

As an HRO Associate, you will be responsible with the following tasks:
• Performing basic HR transactions to resolve customer requirement;
• Managing basic customer data into HR applications;
• Responding to escalated queries and handle complex ones;
• Working with SMEs, Process Experts and other enabler groups to find resolution to complex cases;
• Communicating resolution to customers with clarity via the Chat or e-mail as per the case;
• Tracking cases for all inquiries and requests using CRM tool;
• Answering relatively routine process/policy/ procedure questions and providing HR information;
• Maintaining service level agreements – accuracy and on-time delivery;
• Acquiring up-to-date process knowledge through training and self-learning;
• Escalating complex cases to next level as per defined process;
• Working closely with enabler groups like SME and Training to develop knowledge material.

Benefits:
• Opportunity to work in a fast growing company and in a multinational environment
• Opportunity to grow in the organization and build a successful career path
• Relocation assistance
• Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
• Personal and professional development through a variety of training programs (hard/soft skills)