Hungarian IT Support (Remote)

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

Fluent Hungarian and English

Good MS Office (especially MS Excel) knowledge.

Analytical thinking and self-starter.

Availability to work in shifts.

Answering phone calls in the mentioned languages, on a priority established by the team leader.

Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time.

Troubleshooting IT problems (incidents) according to the Standard Operating Procedures (SOP) and process trainings.

Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed.

Sharing with all team members any knowledge obtained through end-user or resolver interactions.

Arranging working schedule with colleagues flexibly, according to business needs.

Successfully attending / completing the training plan

Providing assistance to new colleagues whenever possible.

Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.

Attractive salary.

Remote work

Stable job offers - employment contract

Work in a multicultural and diverse environment with employees from over 30 countries

Free access to our award-winning learning platform

Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

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