French ITS Support in Bucharest! (Remote)

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Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 04.07.2022
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Fluent French and English

    Technical Knowledge Advanced computer knowledge with a good understanding of hardware: especially motherboards, processors, graphics cards and software: drivers and configuration utilities.

    Experienced in installing and troubleshooting different versions of Windows operating Systems.

    Advanced in MS Office

    Home Theater PC (HTPC) enthusiast, gaming enthusiasts

    Well familiar with the latest visual technologies used on the consumer side (4K standards, HDR standards, Color Space and Color Depth).

    Comfortable with Technology Demonstrated ability to research solutions and prepare SOPs for new technical problems.

    Responsibilities

    Troubleshooting any problems clients may have via telephone, e-mail or chat

    Provide information about products & Services to the customers over the phone

    Escalation and rerouting of the issues to other departments if required to do so

    Using remote access software to troubleshoot issues reported by the customers.

    Accurate and complete documentation of all incidents in the English language, with an accurate description of all troubleshooting steps performed.

    Documenting new issues and solutions in a knowledge base for future use.

    Attending training sessions.

    Successfully completing the training plan and passing the process knowledge test (PKT).

    Providing assistance to new colleagues whenever possible.

    Informing the process trainers and the management team whenever the information in an SOP is identified as out-of-date.

    Other info

    Attractive salary.

    Stable job offers - employment contract

    Work in a multicultural and diverse environment with employees from over 30 countries

    Free access to our award-winning learning platform

    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.