Front Office Engineer with Spanish

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For our customer, a leading global information and communications technology (ICT) solutions provider, we are looking for Front Office Engineer with English and Spanish.


Knowledge, experience and technical skills:

- Bachelor or Master degree (preferably in Information Technology / Electronics / Telecommunications / Data communications Engineering)
- Experience with ICT operations and maintenance support is a plus;


Qualifications that are an advantage:

- Experience in a monitoring environment using a network management system;
- Experience in a Network Operations or IT service desk environment;
- Good understanding of Mobile Telecom technologies and services (GSM/UMTS/LTE/WLAN/TCP IP/SMS/VMS etc.);
- Good understanding of IT technologies;
- Previous experience in NOC environment could be a plus.


Personal Skills:

- Team player;
- Good understanding of English and Spanish (written & spoken);
- Willing to learn and constantly improve technical knowledge;
- Be able to work under high operational pressure/stress;
- Good verbal and written communication skills; Customer oriented;
- Flexible working hours (working in 12h shifts).

Responsibilities:

- Network surveillance, 1st Level restoration and preventive maintenance;

- Work utilizing pre-prepared Instruction, Script commands, etc.;

- handle 80% of upcoming issues and 20% escalate to Back Office;

- Ticket record and solve standard problems;

- Interaction with other technicians, customer technical staff and other groups within Service Delivery organization;

- Responsible for creating Trouble Tickets (TT) and work orders (WO) for network and service functionality and to escalate within the department / group as well as to the Back Office units / 3rdParty / supplier partner functions so that service layer may be maintained at specified level;

- Report on relevant KPI’s in relationship to agreed levels.The engineer will be the responsible team member, working in a shift 24x7.

What we offer:

- A professional career in one of the leading multinational telecommunication company;

- Challenging work and competitive salary package;

- Monthly meal tickets for each working day - Food first, right? You can use your meal tickets card to a variety of food places and supermarkets;

- For a portion of sport, we provide discounts to World Class and 7card;

- We care about how you feel, so you’ll have access to extensive private medical insurance at Regina Maria;

- Referral bonus, You are a model future employee for us, so if you have colleagues, friends with similar profile like yours, please send us as referral and you will be remunerated with referral bonus;

- In love with books? Bookster subscription for avid readers;
- Need to shorten your day due to a personal reason? You can access 4h paid leave per month, or add 6 additional annual leave days per year;

- We see your value, based on your performance, you will have annual bonus;

- SIM Allowance/month;

- Transportation allowance – for the days when you come to the office;

- Shift allowance if your duty is on shift as up to 30%-40% additional to your NET income, upon working hours during night/weekends.