Service Desk Coordinator

Veeam is a leading provider of backup and recovery software for virtual, physical and cloud environments. Different Veeam departments take care of every phase of the solution life cycle: development and testing, implementation through an extensive partner network, and technical support in multiple languages. Veeam builds products to meet complex backup and data management challenges. We work with VMware vSphere, Microsoft Hyper-V and Nutanix AHV virtualization; Windows, Linux and Unix physical systems; Active Directory, Exchange, SharePoint, SQL, Oracle and SAP HANA servers; Amazon, Azure and Google Cloud public clouds; and many other technologies that form the core of modern IT. Our IT team is like invisible frontline fighters: imperceptibly present everywhere and in everything. Like Atlas, they carry the weight of our world-spanning infrastructure on their shoulders, enabling dozens of Veeam offices to work as one cohesive unit. We are now looking for Service Desk Coordinator. This role will focus on supervising the front line day-to-day operations and technical support: you will identify, research and resolve technical problems. We would like to see a reliable candidate who can analyze and deal with non-standard situations.

Responsibilities

• Solve and handle incoming tickets in the Service desk;
• Monitoring of SLA compliance within the department;
• Resolve problems or escalate as necessary in a timely manner;
• Provide IT support related to hardware and software including remote assistance;
• Perform user account administration in various systems;
• Review and update Service Desk knowledgebase regarding processes and procedures.

Requirements

• At least 2 years of previous experience at IT Service Desk, preferable in an enterprise environment;
• Good English, both written and verbal;
• Ability to facilitate and support multiple tasks and real time support issues;
• Being proactive in delivering high-quality customer service, work under pressure and independently if required;
• Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.);
• Experience using a ticketing system such as ServiceNow or similar, to manage workload;
• In depth knowledge of Microsoft desktop operating systems (particularly Windows 10);
• In depth knowledge of MS Office products.

What you can expect from us:

• Benefit from excellent rewards & competitive compensation;
• Premium private health insurance modules for you and your children;
• Personal time off plan to reward your loyalty, and additional 24 working hours for volunteering activities;
• Meal vouchers;
• Create your own benefits package including access to more than 5000 choices;
• Grow your career with ongoing training programs, online learning platforms, Bookster, and many other programs helping you to develop your knowledge and skills set;
• Feel Veeamazing with our wellness program, company-sponsored activities & organized team sports;
• International environment with culturally diverse atmosphere and exposure to large projects.
• Enjoy modern facilities & free refreshments like snacks, fruit, and delicious coffee.