IBM Internship - Technical Support

IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.

-Last year student or fresh graduate of a technical faculty: Cybernetics, Computer Science, Mathematics etc.
-Understanding IT solutions and networking
-good Operating systems: MS, Linux
-Communication skills
-Analytical and problem solving skills
-Time management and prioritization skills are needed, as well as communication skills;
-Pro-activeness and willing to bring innovation forward
-proven knowledge of MS, Linux.

-Providing technical support resolution feedback to clients and/or IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period;
- Using technical and negotiation skills in collaboration with other support operations/organizations to prioritize and ensure problem resolution;
- Communicating action plans to the client or IBM representative, as appropriate;
- Recommending and implementing new features or improvements for existing technical support tools, procedures, and processes;
- Contributing to department attainment of organizational objectives and high client satisfaction;

Employment Type: Subcontractor for IBM