Technical Support Advisor DUTCH Temp/Perm

If you're a forward-looking thinker and interested about dependable, well-designed technologies for a smarter home, we'd love to hear from you and be part of the quality service offered by Ascensos. And if you don’t have lots of experience, we have the best training program ready for you. Who we are: #theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality. It’s the unique contributions of all our colleagues across Europe, that drives our success. And we’re dedicated to building a culture where everyone can thrive and find meaning in their work. There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of the superheroes that make theAteam the best! This job is for you if you have:

• Native level/fluency in Dutch or at least B2 both verbal and written;
• English level B2 (the training will be provided in English);
• Proven technical skills with highest attention to detail;
• Positive attitude & excited to discover new CX approaches;
• Excellent Communication and customer focus (both verbal and written);
• Great team spirit but the ability to also be independent;
• Problem solving, investigative and multi-tasking skills.

• Receive by e-mail/call/chat queries from customers and identifying the best solution for each case
• Respond to all customers’ queries in a professional manner;
• Using troubleshooting IT skills to help the client
• Maintain contact with other departments in order to fix the clients’ requests
• Develop and maintain the technical knowledge in order to continuously improve activity
• Be proactive and suggest improvements

• Attractive salary
• Meal tickets
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Full training & support.
• Access to our Learning & Development Talent SPA.
• Medical insurance after 3 months.
• Onsite gym.
• Extra vacation day for your birthday and a duvet day to relax!
• Vacation days which increase with your seniority.
• ‘Refer a Friend’ scheme.
• Annual ‘Archie Star Awards’ Party.
• ‘Employee of the Month’ Awards.
• Regular fun team building sessions.
• A diverse & inclusive working environment.
• Modern, state-of-the-art office space in central Bucharest.