Polish Contact Center Associate - Back Office

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

 Excellent speaking and writing skills in Polish (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
 Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
 Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
 Graduate in any discipline / Under graduates
 Willingness to search for required information from customer with a strong focus on solving client’s requests
 Proficient in Microsoft Office, Outlook, Social Media
 Willing to work in a contact center environment with fixed/rotational shifts

 Deliver exemplary customer service via email / social media
 As part of the Contact Center team, manage phone calls /email / social media customer’s requests and handle queries about new reservations, changes to existing bookings and other aspects of hotels, services, baggage queries

We Offer
 Competitive salary package
 Thorough training enabling all team to perform effectively
 Career growth opportunities within an international developing team
 Work from Home