L1 Technical Support

Employer: ALTEN Romania
Domain:
  • Banks - Financial Institutions
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 07.07.2022
    Short company description

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.

    Requirements

    Basic OS knowledge, databases, middleware
    General / specific knowledge of using office applications
    General knowledge in the field of software and hardware monitoring solutions
    General or specific networking knowledge
    General scripting skills
    Experience in using an automation tool
    General knowledge of ITIL framework (change management, incident and problem management processes)
    Higher profile studies (Graduate of specialized IT technical studies)

    Responsibilities

    Main objective:

    Ensuring the permanent monitoring of IT and network resources, production flows, their operational management in accordance with the perimeter procedures, escalation in case of unforeseen events located outside the scope of exploitability in the documents and work procedures delivered, with the aim of respecting the levels of availability and quality of delivered services.

    Main responsibilities:

    Analyzes and treats the requests of the users from the network of our units received at the piloting unit and provides support for level 1 diagnostics and resolution at the application level and at the equipment infrastructure level.
    Provides support, and technical assistance for Central departments, our network and branches, daily, including weekends and public holidays.
    Respects the availability parameters recorded in the contracts and operating conventions for equipment or systems.
    Carries out the actions of monitoring and following the application processes and flows for which it is responsible:

    ○ Performs the start, stop and supervision of resources, according to the planning of the day's activities.

    ○ Responsible for escalating incidents to level 2 if he does not have the skills to solve them and ensuring that the problem is taken over for resolution

    ○ Treats the alarms received from the critical application monitoring tools and ensures their escalation to the groups that deal with the technical administration of the respective applications.

    ○ Ensures the subsequent resumption of the processes in case of unforeseen events by launching the resumption orders provided in the working procedure or stated by the higher-level support call.

    Maintains IT pilot documentation.
    Provides support in remote connection on our network systems through the remote access solution of manufacturing companies for analysis and remediation of unforeseen events
    Contributes to the maintenance of general production conditions, and ensures the availability of physical and logical IT resources.

    Other info

    Job features:

    Ensures the supervision of the automated job development and completes the daily operation sheet.
    Provides level 1 technical support/assistance for our Branches for which we provide IT piloting services;
    Ensures the management of CoreBanking users for our operators regulated by internal norms;
    Ensures the supervision of EndOfDays procedures for all applications for which it is implemented;
    Provides level 1 support in solving and escalating production issues related to critical application flows);
    Ensures the reception and transmission of data from/to partners via VPN connection;
    Ensures the flow of flows with our accounting entities;
    Ensures the development of current monetary flows (taking over and transmitting data from institutions: Visa, Mastercard, etc.);
    Provides IT services for archiving and restoring information
    Carries out activity in 3 shifts

    What we offer:

    Working in a growing company with top professionals;
    Recognition of value within a highly professional work environment;
    Premium Plus health package & Meal tickets;
    Package for gym memberships;
    Excellent opportunity to grow in a dynamic company with international projects for companies in FORTUNE 500.