Technical Team Leader - Constanta

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Angajator: Computer Generated Solutions Romania
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Constanta
  • Actualizat la: 22.07.2022
    Remote work: On-site
    Scurta descriere a companiei

    Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

    #FriendsWorkingTogether

    Cerinte

    • Proven experience as a technical Help Desk team leader.
    • A university degree is mandatory for the role.
    • The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
    • Solid technical background with an ability to give instructions to a non-technical audience.
    • Customer-service oriented with a problem-solving attitude.
    • Experience with installing/troubleshooting Telecommunications equipment (routers, network switches, firewalls, etc.)
    • Experience in provisioning Microsoft on-perm/cloud servers (Active Directory, Skype, Teams, etc.)
    • Excellent written and verbal communications skills.
    • Team management skills.
    • Time management skills.

    Responsabilitati

    • Build and run the Help Desk.
    • Managing all day to day the Help Desk activities and evaluate productivity & performance.
    • Serving as the first point of contact for customers seeking technical assistance.
    • Monitor all incidents and ensure timely resolution or where that is not possible immediate escalation to the next level of support.
    • Develop practice for periodic reports for management with recommendations and trends.
    • Recruit, train, and support Help Desk technical representatives.
    • Take calls from clients and respond to their emails.

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