Incident Management with French

Employer: SalesConsulting
Domain:
  • Non profit Charitable Organizations
  • Human Resources - Psychology
  • Administrative Assistance
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 04.07.2022
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    Bachelor degree or 3 year diploma;
    — Excellent communication in French;
    — Excellent written communication skills with email etiquettes;
    — Fundamental Technical know-how on system trouble shooting;
    — Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA
    etc. Continent customers

    Responsibilities

    — Receives incidents through ticketing system, issues reported by Customer (Legal Entities);
    — Identifes, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue
    to right assignment group;
    — Follows the incident life cycle as defined by process viz – logging the incident with proper priority,
    categorization and documentation;
    — Performs follow up on all necessary incidents as defied in process with customer to ensure timely
    closure;
    — Draws up reports;
    — Liaison between the teams in charge of contracts