Office Infrastructure IT Engineer

Orange Romania Communications este o companie parte a grupului Orange și o subsidiara Orange Romania din data de 30 septembrie 2021.
Compania ofera atat asistenta, cat și servicii convergente de voce fix-mobil, internet in banda larga și televiziune pentru cei aproximativ 5 milioane de clienti ai sai. De asemenea, gestioneaza infrastructura de retea ce cuprinde pana la 90.000 de km de fibra optica și conecteaza in jur de 3 milioane de gospodarii.

What you need to know/have:

Education and experience:
Graduate or last year of higher education
Relevant experience of at least 1 year in a similar activity / position
Professional knowledge:

Microsoft technologies
Knowledge of physical and virtual hardware platforms
Basic knowledge of networks
TCP / IP
ITIL
English - fluent

Specific skills:
Problem solving
Attention to details
Customer focus

What you’ll be doing:

You will provide local or remote L2 support for IT infrastructure systems / servers to provide service availability (eg Desktop, Laptop, Printer, Tablet, Switches, Telephones, Monitors, Routers, Video Conferencing Equipment, Unified Printing, Antivirus, etc.)
You will record common errors and solutions in the incident management application after the incident was closed or after a periodic review of the incident
You will create, publish and maintain IT support procedures and frequently asked questions in the knowledge management application
You will solve hardware or software technical problems on platforms and applications under your management in accordance with standard protocols and internal procedures
You will work within well-defined SLAs and will escalate incidents in the defined time window
You will perform manual and automatic change management activities as approved and documented
You will maintain a high level of customer satisfaction by clarifying its needs and by making sure these are met
You will respond to questions in the area of expertise on products, services, technical details or user relationships

What’s in it for you:

Performance Bonuses – based on your results & the company’s;
Loyalty Bonuses, if you extend your stay;
Electronic Meal Tickets - as you imagine;
Medical & Life insurance for you - facilities for your family, too;
#WFH & Flexible hours;
Professional GSM subscription;
Personal GSM subscription, also [because we believe in communication!];
Special grants on Smartphones & devices; discounts for Orange products & services;
Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
Wellbeing Programs – we support your Zen;
& more
Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.



Apply and let’s have a remote-talk.

At Orange, you can.