Software Support Consultant

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Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 20.07.2022
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    • University degree in relevant field (preferably IT related)
    • Excellent written and verbal communication skills;
    • Fluent in English. Other foreign language is an added advantage (especially Russian, French, Turkish or Italian)
    • Knowledge of SQL programming and databases. XSL knowledge is a plus;
    • Knowledge of networking and MS Windows Platform. Scripting knowledge is an advantage;
    • Experience in working with Server-Client applications;
    • Previous experience with clients is an asset;
    • Intrigued by detective work in troubleshooting;
    • Strong problem-solving judgement;

    Responsabilitati

    As a Software Support Consultant you are the main contributor to our customers’ satisfaction with our products after the implementation stage. You will be responsible for
    incident and problem resolutions of different complexity that can be related, but not limited to:
    • User access;
    • Monitoring tool alerts;
    • Interface issues;

    PED200622
    • Database issues;
    • Infrastructure issues;
    • Product / application configuration and management;
    • Performance;
    • Planning / Optimization issues;
    • Business issues
    You will be in charge of ensuring the quality and on-time delivery of resolutions, balancing between understanding our customer’s business requirements and troubleshooting the technical solution (with SQL, XML/ XSL, Reporting, Scripting and others).

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