Technical Support L1 with German

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Employer: Atos
Domain:
  • Others
  • IT Software
  • Sales
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 20.07.2022
    Short company description

    ATOS is a global leader in digital transformation withemployees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

    The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify.

    The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

    Requirements

    • GCM level 2
    • Self-motivated
    • Proactive and flexible
    • Basic knowledge of Windows, UNIX, Linux, Database (Level 1, but not 0)
    • Excellent command of English
    • French Spanish German is a plus
    • Work in shifts, 24/7 support
    • Ability to work well as a team member
    • Methodical and disciplined approach to work
    • Very good communication abilities
    • Initiative and good learning abilities

    Responsibilities

    • Provide Level 1 guidance inside Application Hosting Solutions for incidents and issues to which we are notified
    by our customers or by monitoring systems
    • Ticketing system operation
    • 24x7 L1 support and tasks for SH/SAP/ATM/DBA
    • Cross tower Monitoring and Incident Support
    • SIA error handling for OSD
    • Troubleshoot issues
    • Assure the operation of Hardware and Software systems
    • Conduct all preparative actions in order to ensure full operation and availability of the environment
    • Take all preparative actions to ensure the quality and continuous optimization based on service levels