Collection( AR) cu germana

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

• Experiență de minim 1 an pe Collection sau customer support
• Persoana proactiva, pasionata de ceea ce face
• Persoană atentă la detalii, customer oriented, asertiva.
• Aptitudini precum: problem solving, customer focus, fast learning sunt foarte apreciate
• Limba germana la un nivel minim B2, limba engleza la nivel avansat

Persoana va fi responsabila cu:
- contactarea clientilor prin e-mail si telefon
- Angajatul va fi interfata dintre companie si clientii sai business
- Se Asigura de faptul ca clientii constientizeaza datele de scadenta
- Asigura efectuarea platilor de catre clienti
- Identifica cauzele depasirii de scadenta
- Efectuarea operatiunilor zilnice confrom portofoliului de clienti atribuit
- Submiterea si Rezolvarea tuturor solicitarilor clientilor
- Identificarea si rezolvarea conflictelor
- Raspunde la solicitari si rezolva probleme de rutina pentru invoice-uri non-payment
- Raspunde la solicitarile clientilor si rezolva toate instantele de cash collection