Sr. Customer Service Specialist with German

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

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Gi Group is looking for Sr. Customer Service Specialist for a multinational company that offers commercial and consumer products, engineering services and aerospace systems for a wide range of customers, from private consumers to large corporations and governments.

Requirements:

- University Degree;
- English and German Fluent;
- Preferred minimum of 2 years’ experience in a Customer Services environment, preferably with contract administration expertise;
- Self-motivated with good communication skills;
- Any other European Language skills a plus (French, Italian, Turkish, Spanish, Portuguese, Dutch);
- Knowledge of ERP – SAP, Siebel.

Responsibilities:

- Work as part of a successful Order Management Team responsible for delivering all aspects of Order Management administration;
- Order processing by using SAP, Siebel;
- Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment;
- Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery;
- Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries;
- Solving issues related to wrong delivery, delays, rejected product returns;
- Generating invoices, cancel invoices for returned goods and notifying customer and collection department;
- Tracking the delivery dates requested by customers, in close connection with the purchasing department, by providing reports.

Benefits:

- Multiple career development opportunities;
- Meal vouchers;
- Private medical subscription;
- Attractive salary package.

For more information, do not hesitate to apply directly!