Fraud Advisor with Spanish

Employer: Vodafone Shared Services Romania
Domain:
  • Management - Consulting
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 04.07.2022
    Short company description

    Technology is a playground for ideas!
    Vodafone Shared Services Romania is the place to make them come to life.
    If you want to invest more in a career rather than just a job,
    Meet us, Join us, Grow with us!

    We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question everything.
    Reflect on what your motivation is to come on board! We’re eager to hear your story.

    We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course.

    Requirements

    With these skills you are a great candidate:

    • Very good communication skills;
    • Analytical and logical skills;
    • Spanish language - advanced;
    • Good English level;
    • MS Office skills;
    • Understanding telecommunications industry, products and services can be an advantage;
    • Experience in fraud prevention activities is an advantage.

    Responsibilities

    With these activities you will have a great impact on our business:

    • Monitoring the customer base and related services to identify suspicious fraud activities. (Examples of currently monitored fraud types:, roaming fraud, domestic fraud, AIT fraud, first party fraud, etc.)
    • Conduct a detailed analysis of fraud risk cases to confirm or deny the intention of fraud
    • Regularly monitor transactions that have been reported as being at risk of fraud
    • Managing clients with subscriptions, active messaging services or high data traffic using services at local or international level and indicates fraud risk
    • Maintaining a high level of standards in customer relations and solving complex problems;
    • Contacting banks or card issuers to document and explore new methods of resolving fraud risk situations as well as contacting customers to validate the use of SIMs registered in the system;
    • Identifying new possible fraud behaviors and new methods of preventing or resolving fraud;

    Other info

    Sounds like the perfect job? We’ve got even more to offer:
    • WFH - Hybrid approach;
    • Medical and dental services;
    • Life insurance;
    • Dedicated employee phone subscription;
    • Special discounts for gyms and retailers;
    • Annual Company Bonus;
    • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills;
    • You get to work with tried and trusted web-technology;
    • Getting in on the ground floor of and technology changing company;
    #_VOIS

    RO: Acest job este deschis si candidatilor din Ucraina;
    EN: This job is open to candidates from Ukraine;