Credit Collections Analyst with Italian

Employer: Oracle
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • nationwide
    Updated at: 04.07.2022
    Short company description

    Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
    Our mission is to transform our world for the better through innovative technologies.



    Studies: Bachelor’s Degree, preferably business or economics major
    Experience: A minimum of 6 months – 1 year of relevant experience
    Professional competencies
    Attention to details
    Proficient user of MS Office (e.g. MS Word, Excel, Adobe, PowerPoint etc) and Oracle Apps

    General competencies

    Excellent command of English and Italian.
    Demonstrated ability to work well in a team, results orientation and problem solving.
    Able to make decisions, plan and organise.
    Pro-activity and adapting to change.
    Ability to find, store and interpret information.
    Creativity and innovation.
    Customer focused
    Business ethics
    Written and oral communication
    Building professional relationships.
    Ability to adapt and work efficiently under pressure
    Efficient and forward thinking
    Adapting to technological advancements
    Influencing and negotiations skills
    Continuous professional improvement and specialization


    Role brief:

    This role ensures the consolidation of long term relationships with Oracle’s customers, by creating meaningful professional connections that enable achievement of cash collections goals and consolidate Oracle’s market share.

    Main role responsibilities:

    Meet the cash collected and ageing business objective every quarter, in line with Oracle’s policies, audit requirements and process quality standards.
    Maintains business relationships with assigned customers, both by phone and over email, with the main objective of ensuring repeat business. All customer facing communications will display business curtsy, integrity and availability on your part.
    Addresses all customer requirements with accuracy and within the agreed upon time of response, working with any and all applicable internal teams to investigate and resolve the issues raised.
    Is responsible for the confidentiality of all data he/she has access to and uses through the nature of this role.
    Keeps accurate records of every customer interaction, showing detailed progress of all actions taken to resolve any and all issues raised by the customer or as part of our collections efforts.
    Immediately involves his/her direct manager whenever progress of his/her collections efforts has stalled.
    Abides by and shares in Oracle’s values: integrity, ethics, mutual respect, communication, fairness, quality, customer satisfaction and team work.
    Works well with his/her team and other internal teams, sharing from personal experience and offering constructive opinions to optimise team results.
    Takes part in or coordinates projects of different levels of complexity that may involve technical or business skills.
    Is familiar with, understands and adheres to both department and company policies, procedures and processes.
    Fulfils all tasks as assigned by his direct manager, in line with the department’s activity and during agreed upon working hours.