HR Advisor - Part-time, CDD 6 months

Employer: Societe Generale Global Solution Centre
Domain:
  • Education - Training
  • Human Resources - Psychology
  • Job type: part-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.08.2022
       

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    Société Générale Global Solution Centre (SG GSC) acts as a business solution center for Société Générale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent. 

    RESPONSIBILITIES

    As an HR Advisor you are responsible for receiving and managing requests/questions as first level of support by email, from employees and human resources representatives from the countries served by Global Solution Centre. You ensure that all questions/requests are recorded and solved or escalated to the authorized persons, in accordance with pre-established performance indicators with customers.

    Specifically, you will be required to:

    • The management of questions/requests received;
    • Receive questions/requests (by email) on human resources topics from employees and human resources representatives;
    • Record all questions/requests received to determine if they can be solved by the Contact Center team or whether they need to be forwarded to the second level teams or to the center of expertise;
    • Direct clients to self-service options (., existing processes and policies on the Portal) by simultaneously providing guidance, if necessary;
    • Solve requests in scope of activity by email;
    • Escalated requests that do not fit from activity perimeter to the second or third level or to the center of expertise, to the qualified persons;
    • Seek assistance from the Team Manager/Team Coordinator to close complex requests;
    • Track partially processed requests (with "pending" status) and update status throughout the workflow;
    • Ensure tickets are closed on time, in accordance with the agreed deadlines
    • Identifying and reporting existing/potential risks.
    PROFILE REQUIRED
    • Good command of French (B2) and English (B2);
    • Positive attitude and a cooperative person;
    • Detailed oriented person with great organizational skills;
    • Dynamic, person, involved, serious, motivated;
    • Person accustomed to working with objectives in qualitative and quantitative terms.
    WHY JOIN US 

    SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating. If you feel like ambitiously pursuing your goals, then you have come to the right place.

    Plus, you will enjoy all our benefits:
    • competitive compensation & remuneration, including annual performance bonus;
    • preventive healthcare plan, and group health & life insurance;
    • wide range of flexible benefits within a monthly budget;
    • office perks, wellbeing and mental health programs;
    • various social benefits and bonuses for personal or family events;
    • 9-to-5 workday & work-from-home options with enablement bonus at onboarding;
    • additional paid and unpaid time off, including Sabbatical leave;
    • learning and growth opportunities based on individual development and career plans;
    • unlimited access to various eLearning resources.
    BUSINESS INSIGHT 

    We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.   Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

    If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!  

    Still hesitating?  You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved. 

    ___ 

    We are an equal opportunities employer and we are proud to make diversity a strength for our company. Société Générale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

       

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