Indigo EMEA Care Center with French

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Employer: Prohuman
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.07.2022
    Remote work: On-site
    Short company description

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Requirements

    • Fluent in French
    • Team player
    • Organizational skills
    • Customer oriented
    • Ability to work under pressure/deadlines
    • Ability to handle conflict situations
    • Multitasking abilities
    • Analytical skills, Excel is a plus

    Responsibilities

    Indigo Training Registration:
    • Participant Prerequisite check
    • Funding check & Scheduling
    • Entry data in Training Registration tools
    • Customer 1st notification & Final confirmation

    Case support and SP order in Service One platform
    • case open/update/part order. Forward to IT Focal point all errors notified by the customers: eg SP missing, error login account, missing or wrong contract set-up for specific press, SP with wrong pricing.

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