Account Management Specialist

Voted the Most Desired Employer in Romania, in the Financial Services Industry, five consecutive times, in the Catalyst surveys, Deloitte Romania provides services in audit, tax, legal, consulting, financial advisory, risk advisory, business processes as well as technology services, through 2,000 professionals. The Regional Audit Delivery Center (RADC) provides Audit services to various Country Member Firms from Deloitte Central Europe and to their clients. The Tax & Legal Delivery Center (TLDC) offers services focused on 5 service lines: GES (Global Employer Services), Business Tax, Global Tax Center Europe, Global Trade Advisory (GTA) and Legal Center of Excellence (CoE).
Worldwide, Deloitte serves four out of five Fortune Global 500 companies through a globally connected network of member firms in more than 150 countries and territories, with over 330,000 professionals. The organization is recognized among “World’s Best Workplaces™” by Great Place to Work® and Fortune and among “World’s Most Attractive Employers”, by Universum, according to 2020 surveys.

We believe that innovation comes from contrasting disciplines, backgrounds and cultural perspectives and that the innovative solutions our people deliver have to always make an impact that matters. We celebrate individual strengths and we prioritize our people’s well-being.

You bring the ambition, we’ll provide the opportunities.

Our Global Employer Services (GES) team provides taxation, immigration & social security advice to multinational companies and their global employees.

As an Account Management Specialist in GES, you will work on multiple client accounts and will be responsible for day-to-day communication with and between the local Global Mobility Delivery team, the Global Deloitte network, as well as client interaction. We work with standardized and efficient processes that continuously require innovation, automation, and improvement.

While working with you will:
• Get real exposure to working within an international environment
• Work with Deloitte professionals around the Globe
• Develop a critical mind-set with the ability to spot potential process improvements.

• Monitoring mailboxes, triaging emails, and responding to queries
• Using templates to prepare e-mails and letters
• Forwarding e-mails to the relevant parties for response
• Set-up briefings for mobility experts
• Track mobility projects from start to end (initialization to billing)
• Tracking responses and following up to ensure SLAs are respected
• Reporting against SLAs
• Liaising with the lead offices in Deloitte and client facing teams
• Entering data into spreadsheets, databases, or other Deloitte tools
• Updating Deloitte specific technology and becoming a super user of that system
• Managing workload in a time pressured environment and accurately recording status in workflow databases
• Set-up new/improved process for the account management team
• Taking ownership of discrete projects or tasks
• Medium/Advanced Excel user for reporting, updating and data base administration and billing
• Efficiently collaborates with other relevant service lines/departments involved in project delivery
• Instructs and contributes to the integration of new juniors joining the department
• Assists management in delivering trainings for employees with less experience
• Presents and explains internal account management process to the Global mobility team
• Fulfils other tasks allocated by the management in accordance with the objectives of the department.

Individuals who demonstrate sufficient capacity and commitment in their primary roles might be given the opportunity to contribute to other projects, thus aiding their personal development.