Roaming Engineer

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

• Network Operations tools, processes and practices
• Cross-group collaboration skills to get things done. Excellent communication skills
• Organised and result oriented with good time management
• Takes initiative and is committed to quality and high performance.
• Advanced knowledge of English/Italian language (written and verbally).
• E2E knowledge on major services (Data, SMS, Voice) in all technologies (2G/3G/4G), in inbound and outbound scenarios.
• Knowledge of signalling protocols, mobile network architecture and interconnect services
• Mandatory telecom background. Preferably 3 years of experience working in Telecom (Roaming Engineer; Core CS)

• Technical implementation of the commercial business requirements regarding roaming services. Troubleshoot issues related to this tasks.
• Updating the internal database and systems
• Perform roaming audit on all relevant nodes, systems and tasks
• Keep the network updated according to the latest updates of the IR21s of the operators
• Offer support for incidents and escalated faults to First Line, Engineering Team, Local Markets or Commercial teams.
• Responsible for documentation and communication of technical issues and outcomes to team members and other teams involved
• Optimize the existing solutions and processes to increase efficiency and to meet the requirements of the business
• Ensure all work is carried out and documented in accordance with required standards, methods and procedures.
• Point of contact for client and roaming partner/carrier issues, responsible to establish support and resolve problems engaging technical teams according to internal processes. Main issues to be checked are related to: Outbound Voice/Data/SMS •Problems; International Voice call, SMS or Welcome SMS issues, massive customer issue.
•Performs E2E test analysis and acts as an escalation point for all MVNO main issues (including customer complaints)
•Analyse roaming performance KPI’s (Voice, Data, SMS) and proactively investigate potential issues. Roaming monitoring system/probes configuration and maintenance to ensure high QoS of voice and data services.
•Assist in ad-hoc queries/work that may arise relating to Vodafone Italy international roaming
•Ensures support to Fraud Management (International voice/SMS fraud block, CLI spoofing).
• Optimize the existing solutions and processes to increase efficiency and to meet business requirements. Implement preventive actions in order to reduce incident risk and customer complaints. Actively involved in the automation process (scripts, applications, tools)
• Support from technical perspective new processes and projects within the team, document and communicate technical issues/resolutions/workarounds to other team members and other teams involved.

• WFH - Hybrid approach
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of and technology changing company
• Flexible Vacation – Take time off when you need it, we trust you!
#_VOIS