Contact Center Associate – Italian (plus English) Work From Home

Employer: IGT Solutions
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 07.08.2022
    Short company description

    IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

    Requirements

    Your Profile
     Excellent speaking and writing skills in Italian (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
     Previous work experience in an international hospitality environment is a valuable advantage, but not mandatory
     Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
     Graduate in any discipline / Under graduates
     Willingness to search for required information from customer with a strong focus on solving clients requests
     Proficient in Microsoft Office, Outlook, Social Media
     Willing to work in a contact center environment

    Responsibilities

    Key Responsibilities
     Deliver exemplary customer service via phone calls / email / social media
     As part of the Contact Center team, manage phone calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries