Know your customer Specialist - German Speaker

Over 70 years of experience and the most finely meshed international network have made Coface a reference in credit insurance, risk management, and the global economy.

With the ambition to become the agile, global trade credit insurance partner in the industry, Coface’s 4,100 experts work to the beat of the world economy, supporting 50,000 clients in building successful, growing and dynamic businesses across 200 countries.

The Group’s services and solutions protect and help companies take credit decisions to improve their ability to sell on both their domestic and export markets.

OUR FOUR PRIORITIES:

- Attract talented people
- Train experts
- Provide visibility to our staff
- Recognise and reward performance

Skills:
‣ Sense of initiative and excellent time- and self-management
‣ Adaptability for transformation
‣ Flexible way of working and willingness to operate within a team
‣ Professional relationship with clients
‣ Service- and solution oriented
‣ Good oral and written expression and comprehension in all required languages
‣ Fast Knowledge Transfer and Steep Learning curve
‣ Knowledge of know your supplier processes is a plus

Experience:
‣ Graduated or first practical experiences on the job in a comparable role
‣ Experience in Credit Insurance industry or financial services preferred
‣ Experience in an international environment and/ or Shared Service Center preferred

Languages:
‣ Fluent in English
‣ Professional in German (CEFR – Level B2)
IT:
‣ Computer and internet affinity, good technical understanding
‣ Ease regarding the work with varying software, applications and systems different from product to product
‣ Professional Microsoft Office skills, esp. MS Excel and MS Word

Education:
‣ Bachelor’s Degree in Business, Accounting or other relevant field

Experience:
‣ Graduated or first practical experiences on the job in a comparable role
‣ Experience in credit insurance is a plus

The activities of the Commercial Back Office team member are various and may include:
‣ Company risk analysis as part of the KYC investigation process including screening activities
‣ Collect KYC documents for a range of different transactions and relevant counterparties related to corporate business;
‣ Assess information and documents obtained and conclude its completeness and reliability;
‣ Processes the different types of requests received from the clients per E-mail or directly in the Ticketing Tools;
‣ Participates in the creation / update of Commercial Back Office Standard Operating Procedures used by the SSC operational teams;
‣ Participates in trainings and takes part in the transition process when required;
‣ Offers continuous support and back-up to team members for processes and tools utilized;
‣ Any other activities required by the business need of the country served.
‣ Identify and implement process changes that generate workflow efficiencies and productivity gains
‣ Ensure that all required information is captured in group or local tools as appropriate
‣ Adhere to compliance standards set by Coface and external regulators
‣ Adhere to and comply with IT security policies at all times

Bucharest is home for Coface Romania. The Shared Service Center for Europe shares this location.

The SSC activities are directly linked to Coface’s group processes and fiscal calendar, adapted for the local operational entities’ constraints and regulations.