Customer Service Specialist with German

Angajator: Linde Global Services Romania SRL
Domeniu:
  • Customer support - Client service
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Timisoara
  • Job la nivel national
    Actualizat la: 01.07.2022
    Scurta descriere a companiei

    Since 2014, Linde Global Services Romania (LGS Romania) is the captive shared service center of Linde plc based in Timisoara, processing and supporting a variety of intra-company functions and services in the area of Order-to-Cash for Linde Germany and Linde Switzerland. In addition, global business streams of Linde plc as Business Reporting & Analytics, Continuous Improvement & Automation, are being actively supported by our professionals. 

    Cerinte

    The profile of our future colleague includes:
    • Great communication skills, both written and verbal
    • Mandatory advanced level of German language (B2+/C1)
    • Good knowledge of MS Office package (Outlook, Excel, Word, PowerPoint)
    • Equivalent knowledge and experience using ERP systems (SAP preferential)
    • Client support/customer service experience
    • Focus on customer satisfaction
    • Detailed oriented and problem-solving skills
    • Ability to work efficiently in a fast-paced, process-driven environment
    • Ability to learn fast and adapt easily
    • Openness to travel in Germany or to Timisoara for training purposes (costs covered by the company)

    Responsabilitati

    The Operations REW department acts like a contact center for all our direct and indirect customers located in Germany, overseeing Order-to-Cash functions.
    The activities and tasks are a mix between back-office responsibilities and inbound-outbound calls.

    Key transition responsibilities
    • Participate to the knowledge transfer and interact appropriately with trainers and other contact persons of the local organization
    • Prepare the documentation according to transition and operational methodology, create and update job aids, work procedures, and inform the customer, the manager and team colleagues about changes and updates
    • Assure proper knowledge cascade in LGS team and constantly offer support to colleagues

    Key operational responsibilities
    • Customer Service: answer incoming calls and provide resolutions to customer's inquiries (via phone, ticketing system, email, manage customer complaints, provide product and service information to customers

    • Pricing & Contract Management: set pricing scheme in the system, receive and process pricing requests, verify if received special prices are in line with authority and approval matrix, close existing prices according to request received from other departments, change the terms of payment in line with authority and approval matrix, close pricing transaction into the system

    • Credit Limits Control: extract and analyze credit limit usage report, set credit limit in the system in line with authority and approval matrix, maintain communication with customers for topics related to credit limits control

    • Billing/Invoicing: issue invoices for rentals, cylinders, tanks, bulks and any other services or products, receive, verify, and process on a monthly basis, all the invoices and annexes, according to procedures and contracts concluded with the customers and/or collaborators, input data and information into the system regarding invoices and responses from customers, and process changes or corrections when requested

    • Corrections and solving complaints: analyze complaints and requests from customers and propose solutions, process of system errors related to generated quotations: verify and correct the errors caused by the system or of those related to the personal data of the customers, erroneously entered in the database, correct errors occurred during process

    • Working procedures/Job Aids: create on a regular basis the working procedures and send for approval to the customer, update of documentation, working procedures, internal policies, maintain quality in the required standards and constantly improve the performance of processes

    • Reporting: perform info e-mails, prepare and run periodic reports and analysis related to processes

    Alte informatii

    Salary & benefits:

    • Working schedule – Our working day is covering 8hrs working schedule with 30 minutes lunch break included
    • Meal tickets - We offer you meal tickets with a value of 20 RON
    • Home office - We want you to work however fits you best. We offer the possibility to work from home 50% of the time. For more than 100 km we offer permanent work from home
    • Medical subscription - We know how important health is, so you get a medical subscription through the Allianz Tiriac network, paid by the company
    • Annual Performance bonus – We are rewarding individual performance each year. Based on your performance, your bonus may reach or exceed 1 monthly salary gross
    • Holiday bonus - Each summer we are offering you 1 gross salary (up to max. 7.500 RON, prorated - based on active months in that year) to enjoy you vacation
    • Referral bonuses - We encourage you to refer new candidates to us. We are offering a referral bonus for each candidate recommended, who will become our colleague
    • Life events celebration - In case of marriage, child birth or child adoption, we support you by offering you free days and financial support (based our internal compensation & benefits policy)
    • Additional bonuses - We offer you 150 RON for Christmas and for Easter. Your children will enjoy this benefit too on June 1st, as they will also receive 150 RON; On 8th of March, each woman will receive 150 RON
    • Eyeglasses discount – We are supporting you with 500 RON net (paid once in two years, minimum 1 year seniority) for eyeglasses.
    • Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (compensation & benefits policy)
    • Growing number of vacation days - Work-life balance is essential for us, therefore we offer you extra days covering your previous working experience, as per Romanian law. We start with 21 days/year
    • Birthday Free day - On your birthday, we are surprising you with 1 paid day off to celebrate and enjoy it
    • Professional Development - Great opportunities to develop yourself within the company
    • Team-buildings - We organize yearly team-building activities, so you get to know each other and build trust among your peers
    • Bookster- the road to self-improvement is paved by books. Borrow the books that interest you and your family through the library that comes to your office/home